Elevate your career as a Hybrid Account Manager with SMTP in Ottawa. Drive client success, manage relationships, and leverage technical expertise for enterprise clients.

In this critical role, you will be the primary liaison for high-volume enterprise customers, focusing on commercial strategy and client onboarding. Your strong technical background will enable you to manage escalations and bridge communication between clients and SMTP.com’s technical teams. You will leverage your technical acumen to ensure clients see continued value and success.

Key Responsibilities:
• Partner with Sales for seamless client onboarding
• Act as technical advisor for client issues and escalations
• Coordinate with support teams for high-priority incidents




• Collect client feedback for product improvements
• Conduct quarterly technical reviews with key clients

Requirements:
• 3-5+ years in Enterprise Account Management
• Strong communication skills for technical discussions
• Proven experience in managing high-value accounts
• In-depth knowledge of email delivery infrastructure
• Familiarity with API and troubleshooting integrations

Utilize your commercial savvy and technical skills to foster robust client relationships at SMTP in Ottawa.
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📌 Hybrid Account Manager in Ottawa (Quebec City)
🏢 Moz
📍 Quebec City