Elevate your career as a Senior Developer for ServiceNow CSM at EDC, focusing on secure and scalable CSM solutions within a hybrid work model. Make a difference by enhancing workflows and customer experiences.

At EDC, we are looking for an experienced developer to join our Digital & Technology Solutions team. You will lead the design and implementation of innovative ServiceNow Customer Service Management solutions, ensuring they are scalable and secure. Collaborate with cross-functional teams to align business needs with technical architecture and best practices.

Key Responsibilities:
• Design and develop ServiceNow CSM solutions, including workflows and playbooks
• Translate technical requirements into scalable solutions
• Lead decomposition of complex initiatives into deliverable components




• Build secure integrations with enterprise platforms
• Mentor team developers and promote best practices

Requirements:
• University degree in IT or related field
• 7+ years in software engineering; 5+ years in ServiceNow
• Experience with Agile methodologies and enterprise case management
• Solid knowledge of ServiceNow CSM and integrations
• Proven ability to troubleshoot and analyze complex issues

Showcase your expertise in ServiceNow while driving innovation at EDC, enhancing our customer service capabilities.
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📌 Senior Developer for ServiceNow CSM (Alberta)
🏢 Export Development Canada | Exportation et développement Canada
📍 Alberta