Join Kinaxis as a Strategic Account Manager, where you’ll work remotely from the UK or Ireland. Focus on enhancing customer experiences through exceptional technical support and insights.

As a Technical Account Manager, you will develop deep customer knowledge, lead initiatives, and partner closely with internal teams to improve solutions and customer outcomes. You’ll leverage your technical expertise to manage risk and optimize the use of Kinaxis’s platforms in complex environments. Your role is critical in guiding key customers to achieve their operational goals.

Key Responsibilities:
• Act as primary technical expert for assigned customers
• Develop deep understanding of customer business processes
• Lead technical reviews and optimization planning




• Address technical issues through thorough analysis
• Collaborate with multiple teams to elevate customer success

Requirements:
• Bachelor’s degree in relevant field or similar experience
• Over 7 years in technical customer-facing positions
• 3+ years with Kinaxis Maestro or equivalent
• Expertise in enterprise SaaS solutions and technical troubleshooting
• Solid communication skills for diverse audiences

Drive customer success and build lasting relationships while working with technology from anywhere at Kinaxis.
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📌 Strategic Account Manager Remote Role at Kinaxis (Quebec City)
🏢 Kinaxis
📍 Quebec City