Become the technical backbone of customer satisfaction at Mecatherm as a Product Support Engineer. Focus on remote support for MECATHERM and ABI equipment to enhance operational efficiency.

In this role, you'll be the first contact for technical issues and play a crucial role in ensuring minimal downtime for our customers. As a Product Support Engineer with a focus on the Service Control Hub, you will implement alert-handling procedures, create health reports, and enhance the MyMecatherm tool. You'll collaborate with internal teams and provide field support to ensure high-quality service delivery.

Key Responsibilities:
• Establish alert-handling procedures for efficient resolution
• Deliver proactive health reports to customers




• Perform remote diagnostics and prioritize incidents
• Serve as MyMecatherm Key User for improvement feedback
• Coordinate with sales and support teams for seamless operations

Requirements:
• Diploma in Electrical Engineering or related field
• Minimum 5 years in a similar role
• Experience with automation tools (SIEMENS, ROCKWELL)
• Knowledge of networking protocols and drive systems
• Robust organizational and communication skills

Utilize your technical expertise to strengthen customer support and ensure equipment reliability at Mecatherm.
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📌 Product Support Engineer at Mecatherm (Ontario)
🏢 Wainbee
📍 Ontario