Join a leading firm as the Director of Fraud Operations & Customer Success in Toronto. Guide product adoption and operational strategies while fostering client satisfaction and growth.
You will partner with the COO to drive the fraud solutions portfolio's commercial success. This role involves managing a talented team of Fraud Investigators and dedicated Customer Success Managers to enhance client relationships and operational performance. Collaborate with cross-functional teams to innovate services and deliver value to our clients.
Key Responsibilities:
• Define strategies to enhance fraud product adoption
• Oversee strategic vendor and operational relationships
• Conduct client-focused Quarterly Business Reviews
• Recruit and mentor team members for maximum impact
• Implement new product readiness and operational testing
Requirements:
• Bachelor’s Degree in Business or related fields
• 10+ years of relevant domain experience
• Robust performance management background
• Proven analytical and reporting skills
• Experience managing operational vendors
Utilize your leadership skills to influence fraud operational success and customer satisfaction significantly.
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