Shape customer outcomes as a Customer Success Manager 3 with Equinix, the global leader in digital infrastructure. Drive measurable impacts while managing complex global relationships.

In this strategic role, you will oversee end-to-end customer lifecycle engagement for complex accounts. Focusing on onboarding, retention, and cross-functional collaboration, your expertise will empower customers to achieve business objectives. You'll be instrumental in enhancing customer satisfaction and driving revenue growth as a trusted advisor.

Key Responsibilities:
• Facilitate onboarding sessions for diverse global customers
• Track Customer Success Plans against business outcomes
• Conduct regular Customer Business Reviews with C-level executives
• Identify churn risks and lead mitigation strategies
• Advocate for customers across internal teams

Requirements:
• At least 5 years of relevant experience
• Bachelor's degree is preferable
• Extensive expertise in B2B SaaS or tech environments
• Proven experience managing global enterprise accounts
• Success in enhancing product adoption and retention

Become a key player in improving the customer journey at Equinix.
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📌 Equinix Customer Success Manager 3 Role (Ontario)
🏢 Equinix
📍 Ontario