Transform your technical skills into impact as a Support Specialist with Metso in Canada. Provide vital assistance to distributors in a hybrid work setting.

This role within Metso’s Distributor Management Office involves delivering robust technical support for industrial products and services. You’ll address product and service issues, improve equipment reliability, and bolster distributor performance through strategic training initiatives. Collaboration with various stakeholders ensures you remain integral to enhancing customer satisfaction and service excellence.

Key Responsibilities:
• Offer technical assistance to Metso distributors and end customers
• Communicate service bulletins and technical updates clearly
• Monitor warranty processes and delivery acceptance




• Lead training initiatives for distributor staff
• Assess distributor performance based on established KPIs

Requirements:
• Experience in heavy machinery or industrial support
• Excellent problem-solving and communication abilities
• Background in warranty management or service coordination
• Capable of handling multiple priorities efficiently
• Dedicated to safety and customer service

At Metso, you will join a culture that values collaboration, engagement, and continuous learning.
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📌 Metso DMO Support Specialist Position (British Columbia)
🏢 Metso
📍 British Columbia