Job Duties
Job duties: The Tim Hortons’ Team Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

Supervises, directs and coordinates restaurant team members throughout their shift

Schedules staff and assigns duties and provides ongoing, specific direction to team members

Leads by example and demonstrates the importance of treating every team member and guest with respect

Assists the Restaurant Manager in recruitment and retention strategies

Reacts immediately to issues requiring attention during the shift

Provides ongoing and consistent training that positively impacts the overall operations

Trains staff in job duties, sanitation and safety procedures

Trains, orientates and monitors new team members, using PTS and feedback binder

Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

Ensures that work schedules are met and establishes methods to meet them

Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Encourages an exciting and fun work environment while motivating team members to meet goals

Hospitality Management

Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members

Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

Assists in the running of company-wide incentive programs





Promotes a respectful team workplace

Leads team throughout shift with a positive attitude

Acts as role model for exceptional guest service

Effectively communicates with the management team

Shares ideas, looks for opportunities to grow the business and empower your team to make it right

Operations Management

Displays knowledge of and works in compliance with applicable legislation

Complies with and enforces all Tim Hortons operating standards

Ensures that all product and packaging is properly merchandised and stocked

Responsible for shift cash procedures

Maintains operational efficiency through use of positioning charts

Supervises team members to ensure primary and secondary duties are completed

Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

Keeps current on all new information on Portal or available through Townhall meetings

Maintains records of stock, sales and wastage

Prepares food order summaries and orders ingredients and supplies

Assists the Restaurant Manager in driving sales and transactions during their shift

Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

Escalates to management any issues and/or problems

Requirements

Previous supervisory experience (minimum 1 year) in fast food services industry

Strong leadership skills; ability to supervise, direct, and coordinate staff during shifts

Effective communication skills with team members and management

Training and coaching experience for new and existing staff

Ability to address issues immediately and resolve guest complaints efficiently

Commitment to maintaining a respectful team environment and exceptional guest service

Capability to manage shift cash procedures and complete required documentation

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📌 Food Service Supervisor (British Columbia)
🏢 Tim Hortons
📍 British Columbia