Enhance your career as a Product Support Engineer in Google Cloud Platform, focusing on troubleshooting and fixing issues across multiple applications in a full time role. You’ll verify configurations, investigate bugs, and support product functionality within SLA requirements.

In this role, you will work closely with other product support engineers and stakeholders to ensure seamless operation of the Decision Management Product Suite. You’ll engage with products post-release across various geographical cloud regions and actively participate in ticket reviews and troubleshooting efforts. Your expertise will be essential in maintaining and improving the support process.

Key Responsibilities:
• Verify and fix product configurations and code bugs
• Participate in weekly ticket reviews with internal teams




• Troubleshoot using logging and production support tools
• Document research and issue resolution through Runbooks
• Collaborate with development and QA for ticket resolution

Requirements:
• Bachelor’s degree in IT or related field with 5+ years experience
• Proficient in SaaS applications, Java, J2EE, and SQL
• Strong debugging and troubleshooting skills
• Excellent communication and teamwork abilities
• Familiarity with agile practices and support tools

Utilize your technical expertise and problem-solving skills in an impactful role at Google Cloud, shaping effective solutions for clients.
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📌 Product Support Engineer at Google Cloud (Ontario)
🏢 Equifax
📍 Ontario