Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:
Accountabilities:
Provides program participants support services while on shift by:

Assisting program participants with personal care concerns

Providing program participants with supplies as required

Assisting program participants with forms and requests as required

Interacting and communicating positively with program participants throughout the shift

Assisting program participants and Caseworker with on the land activities as needed

Database entries – notes, behaviour, meds, intakes, discharges

Doing manual logbook entries for meds and other supports

Explaining/reinforcing information provided to program participants in a consistent and professional manner

Carefully assisting program participants with their medication and documenting same

Responding to medical emergencies within the facility

Regularly reporting to the THARP Caseworker or Supervisor concerning program participants behaviours

Immediately reporting critical incidents to the on-call supervisor or the THARP Supervisor

Daily follow up of program participant chores to ensure completion

Admitting and discharging program participants according to the Policies and Procedures, manual documentation and logbook

Provides site management and security throughout the shift by:

Reporting any facility concerns to the THARP Supervisor or designate

Assuring security of facility through locking appropriate doors and monitoring program participants comings and goings

Completing room checks as part of the duty rounds

Assisting with room searches as directed by the Caseworker or THARP Supervisor

Ensuring that program participants do not exceed their allowable limit of personal effects





Assist as needed with packing of program participant belongings and ensuring rooms are ready and clean for current program participants (wash linens and towels; provide needed supplies)

Ensure facility is left generally clean and tidy for following shift

Provides administrative support while on shift by_:_

Answering the telephone and relaying messages to program participants and other departments as required

Sending e-mail messages as required

Completes records such as: Client Medication; Incident Reports; Case Notes, etc.

Completing filing duties as needed, which may include preparing new files, archiving old files, retrieving archived files when there are returning program participants, taking and retrieving files from 2nd floor of Resource Centre

Maintaining accurate program participant records

Attending all scheduled staff meetings

Maintaining current understanding of policies and procedures

Works wake shift during the night

Maintaining healthy working relationships with NWT Resource Centre & Bailey House staff, allied professionals and other referral representatives

Relaying pertinent information related to program participants concerns, operational issues, community issues, etc. promptly to appropriate personnel

Following formal lines of communication as identified by The Salvation Army organizational structure

Other duties as assigned by THARP Supervisor or designate

Responsible for utilizing the facility and its equipment in a secure and efficient manner by:

Understanding and adhering to legal requirements

Implementing appropriate emergency procedures related to the facility and/or the program participants (i.e. CPR, fire evacuations, etc.)

Completing unusual occurrence documentation as required (when employee or client has an accident on site – report within 24 hours to The Salvation Army)

Identifying and reporting any unsafe conditions promptly to the THARP Supervisor or designate

Knowing the THARP physical layout, including location of smoke alarms, fire extinguishers, communications radio, storage rooms, laundry room, janitorial room, etc.

Maintaining a clean and professional looking office

Working Conditions:
The work environment can be demanding at times.



The need to be constantly aware of the environment, the movement, and the attitudes of the individual program participants may be stressful. There is a potential to work with aggressive, intoxicated, or high-risk program participants in this position.

There may be general housekeeping tasks required of the Support Worker (sweeping, mopping, dishwashing, laundry, etc.).

Education, Qualifications and Certifications:
Generally, these skills are found in individuals who have previous experience or training in corrections, security, and/or addictions work setting. Appropriate computer skills are obtained through general introduction courses in computers or through practical experience. Certifications required before or within one year of service are:

Post-Secondary Education or related experience in Social Services

High School Graduate

Conflict Resolution

First Aid

Mental Health First Aid (Asset)

Non-Violent Crisis Intervention or Verbal Judo

Suicide Intervention (Asset)

WHMIS

Clear Criminal Record Check

Note: Alternative combinations of education and experience may be considered.

Skills and Capabilities:

Ability to work within the mandate of and embrace the mission of The Salvation Army

The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment

Effective communication in English both written and oral

Effective assessment, observation, and recording skills

Implement policy and procedures

Ability to work within a teamwork structure

Understanding of Indigenous cultures, addictions, mental wellness and other social issues

Computer skills are required

The successful incumbent will be required to complete:

Valid Vulnerable Sector Screening

Valid First Aid certificate (within one year of service)

WHMIS

The Salvation Army’s on-line certification for abuse prevention

Clear internal abuse registry check

Participate in mandatory training

*Schedule: Wed to Sun (12:00AM-08:00AM) - 40 Hours per week.*

Compensation:
The target hiring range for this position is $25.31 to $26.29 with a maximum of $27.27.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

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📌 Support Worker (Northwest Territories)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Northwest Territories