Lead global customer support at Clio, the legal AI technology leader. In this executive role, drive the multi-year strategy to enhance service delivery and customer satisfaction across five global locations.

Clio is searching for a Vice President of Global Customer Support to redefine how we support our clients. This position oversees a team of over 150 professionals and integrates AI technology into the support model. Your focus will be on building high-value interactions while optimizing resources to create a world-class service experience.

Key Responsibilities:
• Define multi-year global support strategy
• Own P&L;, balancing cost, quality, and growth
• Lead and inspire a diverse global support team
• Drive AI-first support architecture implementation
• Ensure world-class service standards across the company

Requirements:
• 12+ years in customer support leadership
• Proven experience in managing large global teams
• Hands-on experience with AI support technologies
• Robust understanding of SaaS operations and metrics
• Excellent executive communication and influence skills

Transform Clio's support landscape into a proactive, AI-augmented service engine.
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📌 Vice President Global Customer Support at Clio (British Columbia)
🏢 Clio
📍 British Columbia