Join BioScript Solutions as a Patient Interaction Coordinator, focusing on bilingual patient engagement. This full time remote role is pivotal in quality assurance for patient communications.

Reporting to the Patient Experience Manager, you will be responsible for monitoring and evaluating the interactions patients have with team members in various programs at NavieGo. Your insight will lead to enhanced quality standards and effective coaching strategies, directly impacting service delivery. Collaborating closely with program managers, you will identify gaps and streamline processes for better patient support.

Key Responsibilities:
• Ensure all patient interactions meet quality standards
• Analyze interaction data and provide improvement reports




• Develop templates and scorecards for quality monitoring
• Train team members on best practices for patient engagement
• Support system improvements for operational efficiency

Requirements:
• 3-5 years experience in patient support or contact centers
• Bilingual proficiency in English and French
• Skills in quality monitoring methodologies
• Familiarity with data reporting tools like Microsoft Excel
• Strong ability to identify operational improvements

Make a difference in patient care through exceptional interaction quality with BioScript Solutions.
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📌 Patient Interaction Coordinator – Bilingual (Nova Scotia)
🏢 BioScript Solutions
📍 Nova Scotia