Join Teleperformance as a B2B Customer Support Specialist II in Toronto. Support dental offices with home care products, ensuring seamless interactions through advanced communication methods.

At Teleperformance, the Customer Support Specialist II role is essential in addressing complex customer inquiries for dental suppliers. You will provide support through hybrid work arrangements and leverage your problem-solving skills in a energetic environment. Your understanding of B2B operations will help facilitate customer satisfaction across varied account structures.

Key Responsibilities:
• Resolve issues related to orders, deliveries, and credits
• Maintain comprehensive customer master data and links
• Manage email orders and non-voice communication channels




• Document and report defective products efficiently
• Escalate complex customer concerns and adverse events

Requirements:
• 1–2 years in customer service or B2B support
• Proven track record in issue resolution
• Strong analytical mindset and problem-solving skills
• Familiarity with CRM systems and case management tools
• Ability to prioritize tasks across multiple queues

Utilize your skills in customer service and account management to thrive in this role with Teleperformance.
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📌 B Customer Support Specialist II (Ontario)
🏢 Teleperformance Spain
📍 Ontario