Join EDC as a Senior Developer for ServiceNow CSM, where your talent drives creative customer service solutions in a hybrid work model. Collaborate to enhance workflows and improve service delivery.

This role demands a strong foundation in ServiceNow, spanning over 5 years of development experience, where you will spearhead complex solution designs and oversee implementation processes. Work closely with cross-functional teams to create scalable CSM solutions that align with EDC's goals, while engaging in a culture of inclusion and continuous learning.

Key Responsibilities:
• Design and implement ServiceNow CSM case management solutions
• Guide the integration of workflows and playbooks
• Collaborate on scalability and reusability initiatives across teams




• Lead troubleshooting and quality checks on CSM systems
• Participate in code and design reviews for best practices

Requirements:
• Minimum 7 years of software engineering experience
• 5 years of hands-on ServiceNow configuration and support
• Proven skills in agile project delivery
• Strong understanding of integrations and platform governance
• Experience with JavaScript and CI/CD pipelines

Drive innovation and improve customer experiences through your ServiceNow CSM expertise at EDC.
#J-18808-Ljbffr

📌 ServiceNow CSM Developer - Senior Level (Alberta)
🏢 Export Development Canada
📍 Alberta