Step into a Reservations Agent role where friendliness and efficiency are key, ensuring each guest feels valued. Master room bookings and upselling in this dynamic setting.

As a Reservations Agent, you will report directly to the Reservations Manager while providing excellent telephone service to hotel guests. This full-time role fosters an inviting atmosphere through personal interaction and professional communication, directly impacting the hotel’s revenue through effective upselling of services and rates.

Key Responsibilities:
• Greet guests warmly and respond promptly to inquiries
• Enter and confirm reservations in the Opera system
• Explain policies, services, and room availability clearly




• Handle guest requests and maintain follow-up actions
• Facilitate group reservations and coordination with sales teams

Requirements:
• Minimum 2 years experience in Front Office or Reservations
• Background in Hospitality Management or Marketing preferred
• Proficient in Microsoft Office and reservation systems
• Excellent organizational and multitasking capabilities
• Flexible scheduling to accommodate varying business needs

Bring your passion for hospitality and customer service excellence to our dedicated team.
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📌 Friendly Reservations Agent Position (British Columbia)
🏢 Pan Pacific Vancouver
📍 British Columbia