Embark on a career as Junior Helpdesk Support at Rival Group in Toronto, ON. Help resolve technical issues while working in a hybrid mode that fosters connection and teamwork.

In this full-time position, you will serve as the first point of contact for employees encountering technology challenges in both Mac and Windows environments. Your role involves managing helpdesk tickets, provisioning accounts for new hires, and documenting all support tasks meticulously. A strong customer service orientation and effective communication skills are vital for success.

Key Responsibilities:
• Address and resolve helpdesk tickets efficiently
• Support employee onboarding by setting up accounts
• Keep accurate asset and ticket records
• Use IT tools for endpoint management tasks
• Document processes for users clearly

Requirements:
• 0-2 years of helpdesk or IT support experience
• Basic knowledge of networking, macOS, and Windows
• Strong problem-solving and communication skills
• Quick adaptability to new tools
• Collaborate effectively to enhance IT support

Leverage your technical skills and join Rival Group as a crucial member of the IT team in Toronto.
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📌 Helpdesk Support Role at Rival Group (Ontario)
🏢 rivaltechnologies
📍 Ontario