Work setup: onsite

Schedule: 10am-6pm

General Summary:

The Warehouse Associate supports daily warehouse operations, including the receipt, storage, sorting, and dispatch of home appliances and other large-format goods. This role helps maintain a safe and organized environment while following all safety protocols and standard operating procedures (SOPs). Working closely with warehouse and delivery teams, the Associate helps ensure inventory accuracy, assists with load-in/load-out processes, and supports seamless six-day delivery operations.

They will independently manage operations at least one day per week and may interact directly with customers or act as a backup to the Dispatcher/Customer Care team.

Primary Duties and Responsibilities:

- Receive, sort, store, and dispatch inbound and outbound shipments, ensuring timely and accurate fulfillment.

- Perform cycle counts and use WMS to track, reconcile, and log returned or undeliverable items within 48 hours, supporting 99% inventory accuracy.

- Maintain a clean, organized, and compliant warehouse environment by following all safety protocols and equipment handling standards.

- Prepare and load appliances for delivery, ensuring proper sequencing (e.g., last stop loaded first) in collaboration with delivery teams and logistics partners.

- Safely operate material handling equipment such as forklifts, pallet jacks, and stackers.

- Secure appliances and bulky goods for transport using appropriate tools (e.g., straps, blankets, dollies, wraps) to prevent damage.

- Support vehicle readiness by checking truck cleanliness, assisting with inspections, and reporting maintenance needs.

- Respond to driver inquiries, help resolve on-site issues, and share feedback with the Driver Happiness team.

- Act as a backup to the Dispatcher/Customer Care team as needed, providing professional communication with customers.

- Follow hazardous materials handling and recycling protocols in accordance with Canadian regulations.

- Report lost,



stolen, or damaged inventory with photo documentation and assist in preparing accurate paperwork (e.g., BOL, POD) for freight claims.

- Uphold company standards for appearance, conduct, and customer-facing interactions.

- Perform additional duties and assigned projects as required.

Qualifications & Skills:

- Minimum 1 year of warehouse or related experience, with proven reliability and safety record.

- Working knowledge of inventory systems, logistics processes, and warehouse operations.

- Experience with material handling equipment (e.g., forklifts, pallet jacks, ratchet straps); forklift certification is an asset.

- Understanding of appliance handling and hazardous material safety procedures.

- Ability to follow SOPs and maintain a safe, compliant work workplace.

- Bilingual (English and French) with robust verbal and written communication skills.

- Professional, team-oriented, and dependable with a strong work ethic.

- Able to stay calm under pressure, problem-solve on the spot, and adapt to changing demands.

- Proficient with MS Word, Excel, PowerPoint, Adobe tools, and email platforms.

- Flexible with work hours, including evenings and extended shifts as needed.

- Strong interpersonal skills and ability to collaborate with co-workers, drivers, and leadership teams.

Physical Demands:

- Ability to lift, carry, and maneuver heavy items such as large appliances.

- Repetitive physical tasks include standing, walking, bending, and climbing stairs.

- Use of manual tools and equipment during loading/unloading and staging.

- Physically capable of working extended hours in a fast-paced environment.

Working Conditions:

- Work is performed on-site in a warehouse environment with fluctuating temperatures.

- Schedules may include daytime, evening, and weekend shifts.

- The warehouse operates six days a week (Monday to Saturday), with potential for seven-day operations depending on business needs.

- Extended shifts or rotation coverage may be required during peak periods.

📌 Warehouse Associate (Quebec City)
🏢 Easy Outsource
📍 Quebec City