Contribute to customer success as a Technical Advisor II at Sherweb in Sherbrooke, QC, where you will deliver high-level technical support and service excellence. Engage with clients via phone, email, or chat every day.

In this full-time, in office role, you will tackle a variety of client inquiries while documenting issues meticulously. Your bilingual proficiency in French and English will ensure you can effectively assist our international clientele. You’ll work in a supportive culture that values teamwork and integrity as you grow your IT skills.

Key Responsibilities: • Provide exceptional technical support to customers • Resolve product issues and guide service configurations • Record customer interactions in ticketing systems • Collaborate with team members to improve service delivery • Conduct ongoing documentation of evolving technical issues

Requirements: • High school diploma with IT ambitions • Experience in customer service roles preferred • Fluent in both French and English • Basic knowledge of Windows applications • Skill in simplifying technical concepts for clients

Make a positive impact at Sherweb by utilizing your technical support skills in Sherbrooke. #J-18808-Ljbffr

📌 Full-Time Technical Advisor at Sherweb (Winnipeg)
🏢 Sherweb
📍 Winnipeg