Join Watts as a Customer Service Representative in Burlington, Ontario, and be a part of delivering essential water solutions. Support customer inquiries while adhering to high standards of service and operational efficiency.
In this hybrid role, you will contribute significantly to the Customer Service and Sales Department by managing pricing inquiries, order statuses, and product availability. With at least two years in a customer-facing position, utilize your ERP systems experience and problem-solving skills to enhance customer satisfaction. Your team-oriented approach will help drive the team toward success while maintaining compliance with company policies.
Key Responsibilities:
• Respond promptly to customer inquiries on orders and returns




• Ensure compliance in all customer interactions and transactions
• Resolve customer issues maintaining service excellence
• Perform activities in ERP to support inventory accuracy
• Collaborate cross-functionally for enhanced service quality
Requirements:
• High school diploma or equivalent
• 2+ years in a customer-facing role
• Experience with ERP systems
• Proficient in Microsoft Office tools
• Strong communication and organizational skills
Embrace a fulfilling career with Watts, focusing on customer satisfaction, operational efficiency, and problem resolution.
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📌 Watts Customer Service Representative Hybrid (Burlington)
🏢 Watts Water Technologies
📍 Burlington