Join SMART Technologies as a Customer Service Quality Coordinator and drive quality across global operations. This hybrid position in Calgary focuses on quality assurance and customer satisfaction monitoring.

As a key player in the customer service framework, you'll manage the quality assurance program while evaluating performance data to ensure a top-notch customer experience. This role requires proven experience in contact center operations and a strong grasp of quality metrics.

Key Responsibilities: • Own the customer satisfaction feedback program • Monitor quality trends and recommend corrective actions • Conduct audits to ensure adherence to service expectations • Develop reports for leadership and stakeholders • Build relationships with third-party contact centers

Requirements: • 2-5 years of relevant experience • Familiarity with CRM systems and QA platforms • Robust attention to detail and analytical skills • Excellent verbal and written communication skills • Ability to manage multiple priorities effectively

Leverage your quality assurance skills to contribute to operational excellence at SMART Technologies. #J-18808-Ljbffr

📌 Customer Service Quality Coordinator Position (Winnipeg)
🏢 SMART Technologies
📍 Winnipeg