Elevate your career with the City of Kawartha Lakes as an IT Service Desk Supervisor in Lindsay, ON. Focus on enhancing service operations and leading a dedicated support team to deliver superior IT services in a hybrid environment.

In this pivotal role, you will oversee the daily activities of the IT Service Desk while ensuring effective management of incidents and service requests. With a robust emphasis on user experience and process improvement, you will guide your team toward achieving high service quality. Your insights in operational leadership will contribute to strategic planning and the successful implementation of IT projects.

Key Responsibilities:



• Direct daily operations of the IT Service Desk and incident resolution • Ensure effective categorization and prioritization of service requests • Foster a culture of consistent service delivery among support staff • Utilize feedback to enhance service desk processes and tools • Handle the administration of mobile devices according to standards

Requirements: • Degree in Computer Science, IT, or a similar area • At least five years in a technical support role • Preferably ITIL certified or have equivalent experience • Proficient in Microsoft environments and ticketing systems • Meet Ontario Class “G” Driver’s Licence requirements

Lead your team to provide exceptional IT support services to the community of Kawartha Lakes. #J-18808-Ljbffr

📌 Lead IT Service Desk Supervisor Role (Hastings County)
🏢 City of Kawartha Lake
📍 Hastings County