- Provide timely and accurate information about government programs, products, and services
- Clearly communicate service details, fees, and eligibility requirements
- Address customer concerns with tact and empathy
- Process applications, registrations, and renewals according to established policies and procedures
- Receive, process, and reconcile payments accurately and accountably
- Maintain current knowledge of applicable policies, procedures, legislation, and service delivery requirements
- Deliver front-line customer service through Peel Region's partnership with ServiceOntario

Requirements

- Advanced proficiency in both English and French; language proficiency will be assessed
- High school diploma or an equivalent combination of education experience
- Minimum of two (2) years of office administration and customer service experience in a fast-paced environment
- Previous ServiceOntario, municipal government, or public sector service delivery experience considered an asset
- Proficiency with Microsoft Office Suite, Microsoft Teams, and computerized customer service or reporting systems
- Successful completion of a Criminal Record Check as a condition of employment
- Ability to interpret policies and procedures and apply them during customer interactions
- Ability to accurately handle cash transactions and process payments
- Ability to work effectively independently and in a team environment with minimum supervision




- Ability to perform effectively in a fast-paced, high-volume, in-person customer service environment
- Commitment to diversity, equity, and inclusion through continuous development, inclusive behaviors, and proactive bias management

Core Competencies

Demonstrates advanced proficiency in both English and French, with a strong background in customer service and office administration. Capable of processing applications and payments accurately while maintaining knowledge of relevant policies and procedures.

Highest-signal resume keywords

- Bilingual Proficiency in English and French
- Customer Service Experience
- Office Administration Skills
- Microsoft Office Suite Proficiency
- Cash Handling and Payment Processing

ATS Optimization Keywords

Hard Skills

- Office Administration
- Customer Service
- Payment Processing
- Application Processing
- Policy Interpretation

Soft Skills

- Tact and Empathy
- Team Collaboration
- Independent Work
- Adaptability in Rapid-Paced Environments
- Commitment to Diversity and Inclusion

Certifications & Qualifications

- Criminal Record Check

Industry Keywords

- ServiceOntario
- Municipal Government
- Public Sector Service Delivery
- Legislation Compliance

Tools & Technologies

- Microsoft Office Suite
- Microsoft Teams
- Computerized Customer Service Systems

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📌 Bilingual Customer Service Representative (Brampton)
🏢 Jobtailor
📍 Brampton