Become a pivotal part of the OPENLANE team as a Technical Vehicle Specialist. Utilize your diagnostic skill set and customer-focused approach in a hybrid work setting.

We are looking for an Automotive Technical Specialist whose expertise lies in hands-on diagnostics and resolving customer disputes. You will engage with customers to clarify vehicle condition and directly influence satisfaction outcomes. With a minimum of two years' experience as an Automotive Technician or similar role, you'll be conducting thorough investigations to support fair resolutions.

Key Responsibilities:

- Confirm vehicle condition with inspection report analysis
- Navigate and resolve customer claims with unbiased assessments
- Communicate findings clearly to customers and internal teams




- Educate on vehicle repairs and condition expectations
- Mediate and negotiate fair outcomes for all parties

Requirements:

- 2+ years in automotive diagnostics or related roles
- Exceptional communication and conflict resolution skills
- Basic computer literacy and CRM proficiency
- Team-oriented attitude with a strong work ethic
- Experience with Google Suite is beneficial

Support OPENLANE's commitment to excellence in vehicle remarketing through your technical insights and dedication to customer satisfaction.

#J-18808-Ljbffr

📌 Technical Vehicle Specialist at OPENLANE (Brampton)
🏢 OPENLANE
📍 Brampton