Must Have: - Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms. - Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows - Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components. - Demonstrated experience designing Enterprise - Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms. - Produce architecture deliverables including: - Physical Architecture Diagrams - Solution Architecture Documents - Integration Architecture Specifications - Security Architecture Designs - Data Flow Diagrams - Setting Architecture Nice to Have: - Microsoft Certified: Dynamics 365 Solution Architect Expert. - Microsoft Certified: Power Platform Solution Architect Expert. - Azure Solutions Architect Expert certification. Experience and Skill Set Requirements 1. CRM Solution Design and Solution Options (60%) Demonstrated expertise in: · Designing and implementing enterprise CRM solutions using Microsoft Dynamics 365 Customer Service, Dataverse, and Power Platform. · Analyzing business requirements across permitting, licensing, compliance, enforcement, inspections, case management, or customer service programs and translating them into detailed solution designs. · Conducting current-state assessments, gap analyses, and solution options evaluations to identify opportunities for business process standardization, consolidation, and reuse. · Developing solution option analyses, recommendations, trade-offs, risk assessments, and implementation approaches. · Designing solutions using:



Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, Power Pages, Security Roles, Business Rules, Plugins, PCF Controls, Custom APIs. · Evaluating out-of-the-box Dynamics 365 capabilities and defining configuration-first approaches before recommending custom development. · Designing reusable business capabilities, workflows, processes, forms, and solution components that support multiple lines of business on a common enterprise platform. · Producing detailed functional designs, solution specifications, process models, user journeys, and implementation-ready documentation.

· Supporting multi-business and multi-tenant solution designs through configurable and scalable platform components. Experience Requirements - 7+ years of CRM solution design experience. - 5+ years of Microsoft Dynamics 365 and Power Platform experience. - Experience designing and implementing enterprise-scale CRM or case management solutions. - Strong business process modelling, requirements analysis, and solution design skills. - Demonstrated experience producing implementation-ready solution specifications and design artifacts. 2. Dataverse Data Modelling & Integration Design (20%) Demonstrated Expertise in - Designing conceptual and logical data models using Dataverse. - Defining business entities, relationships, data mappings, and data quality requirements. - Designing integration requirements between Dynamics 365 and enterprise systems. - Experience with REST APIs, MuleSoft, Azure Integration Services, Identity and Access Management, document management platforms, and enterprise portals. - Supporting data migration and system transition initiatives. Experience Requirements - Experience developing interface specifications and integration requirements. - Understanding of enterprise integration patterns and data governance principles. 3.

📌 Solutions Designer - CRM - Senior (Canada)
🏢 FlexStaf IT
📍 Canada