Duration: 6 months

Schedule: Monday to Friday- 8:30 AM to 5:00 PM Onsite

Overview

- Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.
- May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
- Customer
- Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
- Identify opportunities to improve service delivery.
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
- Interact with partners by responding to requests in an effective and timely manner.




- Shareholder Value
- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
- Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality;
escalate issues where appropriate.
- Support the timely and accurate completion of business processes.
- Actively review internal processes/activities and provide ideas for process improvement.
- Investigate and escalate non-standard or high-risk activities as appropriate.
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.G. Anti-Money Laundering, Business Continuity Management).
- Be knowledgeable of and comply with

📌 Operations Officer Iii 26-22438 (Toronto)
🏢 US Tech Solutions
📍 Toronto