The Help Desk Engineer is accountable for assisting clients in need of remote support. The Help Desk Engineer will ensure a timely response and appropriate resolution to clients having technical issues that have reached out to The Walker Group’s OnCall department.

Responsibilities.

- Triage and solve issues communicated via phone, e-mail or alerting systems
- Efficiently use remote control tools to support clients
- Document all activities conducted
- Identify, track and escalate severe issues and problematic trends in a timely manner
- Solve backup failures and restore files
- Setup and troubleshoot e-mail functionality, workstations, servers and appliances
- Malware/Virus clean-up
- Setup and configure mobile devices
- Occasional internal IT support

Qualifications.

- 2+ years’ experience providing help desk support in a rapid-paced environment
- 1+ years’ recent experience supporting Microsoft operating systems
- Excellent communication and customer service skills
- General knowledge of IT concepts
- Ability to configure mobile devices
- Ability to troubleshoot desktop and laptop hardware
- Mac experience and SonicWall experience preferred
- A+ Certification is preferred
- Backup Experience is preferred

📌 Help Desk Engineer (Ontario)
🏢 The Walker Group
📍 Ontario