Job Overview
Join Our Team at Happy Kingdom Brampton
Creating joyful memories for families and children every day!

Happy Kingdom is a fun-filled indoor soft-play playground designed for children and families to enjoy quality time together. Our mission is to provide a secure, engaging, and imaginative environment that promotes creativity, social interaction, and family bonding. In addition to our spacious playground, we also feature a vibrant amusement gaming and entertainment room catering to kids, youth, and families.

We are currently hiring for the following position: Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.

Duties

- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Explain and enforce playground and safety rules; ensure all health and safety protocols are followed
- Enforce waiver policies; assist guests in completing liability waivers
- Utilize POS systems to process transactions accurately and efficiently.
- Assist customers with sales, providing product information and recommendations.
- Manage game card sales and redemption counter activities
- Restock counters and maintain appropriate inventory levels
- Maintain organized records of customer interactions and transactions.
- Demonstrate strong phone etiquette while addressing customer concerns or complaints.
- Maintain cleanliness throughout the facility, including the playground, gaming room,



and shared spaces
- Collaborate with team members to enhance the overall customer experience.
- Support cashiering duties as required during busy periods.
- Assist in taking and managing birthday party bookings, including party room setup and sanitation
- Support birthday party coordination and service

Requirements

- Proven experience in a customer service role is preferred.
- Solid communication skills, both verbal and written, are essential.
- Organizational skills to manage multiple tasks effectively.
- Ability to work in a quick-paced environment while maintaining attention to detail.
- High school diploma or equivalent required
- Positive attitude, problem-solving abilities, and a team player mindset
- Enjoy working with children and engaging with families
- Familiarity with sales techniques is advantageous but not mandatory.
- Flexible availability, including evenings, weekends, and holidays
- Commitment to stable or long-term full-time work

At Happy Kingdom, we’re more than just a playground—we’re a place where families create memories, where children’s imaginations run free, and where team members enjoy a supportive, lively work environment. If you're passionate about working with children and providing exceptional guest experiences, we’d love to hear from you!

Job Types: Permanent, Part-time

Pay: $17.60-$24.00 per hour

Benefits:

- In office parking
- Store discount

Ability to commute/relocate:

- Brampton, ON L6T 4P9: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you available to work both Saturdays and Sundays?

Education:

- Secondary School (preferred)

Location:

- Brampton, ON L6T 4P9 (preferred)

Work Location: In person

📌 Part Time Play Attendant (Brampton)
🏢 Happy Kingdom Playground Brampton
📍 Brampton