ABOUT CADENCE FRANCHISING

Cadence Franchising is a franchise sales & marketing agency dedicated to modernizing franchise recruitment. We’re on a mission to grow networks of franchisees faster and better by delivering exceptional sales experiences to franchise buyers and sellers. We provide technology-driven lead nurturing services to franchisors, designed to maximize interest from qualified entrepreneurs and investors. We continuously look for innovative ways to help franchise sellers maximize their investments in lead generation, increase candidate conversions, and expand franchise networks.

Headquartered in Oakville, Ontario, we help franchisors meet and exceed their growth targets, both locally and internationally. We provide strategic consultation, solution implementation, and lead management services to some of North America’s top franchise brands. Experts in CRM and Marketing Automation, we execute custom data management & communications programs for our clients. We are trusted advisors to many franchise industry players with a proven ability to advance the franchise business model in Canada, USA, and beyond.

Our core values are Modern, Dependable, Meticulous, Transparent, and Passionate. It’s important to us that our team is aligned with our core values and mission.

ABOUT THE ACCOUNT COORDINATOR

Reporting to our Account Director, you will support a portfolio of clients that utilize our franchise development solutions and services. You will coordinate ongoing relationships with clients and agency partners, and provide support for a variety of projects. You are personable, reliable, and curious. You are technically savvy, meticulously organized, and exceptionally detail-oriented.



You are looking to join a passionate team on a mission to make a difference in the world of franchising.

This is a energetic role in a fast-paced environment. We are looking for someone who thinks strategically, communicates effectively, and solves problems naturally. Someone with experience working in a marketing agency, franchise development, or similar environment would be well-suited to this role. Over time, we anticipate that the Account Coordinator will have the opportunity to develop into an Account Manager with expanded responsibilities.

Cadence engages in a hybrid work environment consisting of partial work-from-home and one or more days per week in-person at our office located at 2115 South Service Road W, Oakville, ON, Canada.

ACCOUNTABILITIES & DUTIES

- Support Account Management team with various client accounts, reporting to our Account Director
- Support clients with the franchise development programs provided by Cadence
- Manage inbound requests from clients and teammates and coordinate project deliverables
- Collaborate with your teammates, managing tasks and milestones
- Coordinate quality assurance testing on deliverables
- Attend and participate in client meetings via Zoom and (occasionally) in person
- Monitor campaign performance and flag issues internally




- Support Account Management team in the preparation of campaign performance reports for each client on a monthly basis
- Provide clear, concise, and transparent communication to our leadership team
- Actively strive to improve client retention by producing high quality and timely output.
- Handle a variety of administrative duties as needed

WHAT YOU BRING TO THE TEAM

- The ideal candidate will have at least 2 years of experience in administrative support roles supporting a client-facing account management. Franchise development or marketing agency experience would be a bonus.
- Ability to thrive in a fast-paced, agency environment
- Familiarity with email marketing and CRM systems
- Ability to build strong, trusted relationships with people over the phone or Zoom
- Ability to solve problems on the fly and reprioritize tasks as needed to meet client and business priorities
- Strong organization and time management skills
- Strong data management and analytical skills
- Exceptional attention to detail
- Committed to continuous learning and personal development

Cadence is an organization focused on results and we are looking for someone who strives for excellence. If that sounds like you, we would love to hear from you!

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Casual dress
- Flexible schedule
- On-site parking
- Work from home

Application question(s):

- This position is hybrid, with typical weeks consisting of 4 days working from home and 1 day in the office. Do you have a private, comfortable place to work from home, and are you able to commute to our Oakville office (near GO train) at least 1 day per week?

Work Location: Hybrid remote in Oakville, ON L6L 5W2

📌 Account Coordinator (Oakville)
🏢 Cadence Franchising
📍 Oakville