Job Summary

Job Description: Role: IT Service Management & Analytics Specialist

Face 2 Face interview required

Location: Montreal - Hybrid: 3 days a week in office

Job Description

-Strong knowledge of IT Service management (ITSM) practices, including Incident , Problem, Change and service management

- Experience working with ServiceNow or comparable enterprise ITSM platform -Strong analytical and critical thinking skills with experience analyzing operational, service or performance data

- Experience developing dashboards , KPIs , reports and management-level operational highlights

- Proficiency with Power BI and Excel or comparable business intelligence and analytics tools -strong project coordination, organizational and stakeholder management capabilities

- Ability to work effectively across technical risk , control , audit and business teams

- Robust written and verbal communication skills, including the ability to present complex information clearly and senior stakeholders

- Ability to manage competing priorities and drive initiatives across multiple teams

- Experience with Microsoft 365 collaboration tools such as SharePoint and Teams

Pay: $55.00-$133,114.28 per hour

Work Location: Hybrid remote in Montréal, QC

📌 IT Service Management & Analytics Specialist (Montreal)
🏢 apptoza
📍 Montreal