Overview

Join our dynamic dental team as a Patient Care Coordinator / Dental Receptionist, where your energetic and welcoming attitude will set the tone for an exceptional patient experience. In this vital role, you will serve as the first point of contact for patients, managing appointments, handling administrative tasks, and ensuring smooth communication between patients and our dental professionals. Your proactive approach and attention to detail will contribute to a positive, efficient, and caring environment that promotes patient satisfaction and practice success.

Responsibilities

- Greet patients warmly upon arrival, creating a friendly and professional atmosphere that encourages trust and comfort.
- Schedule, confirm, and reschedule patient appointments using dental practice management software such as Dentrix or Epic.
- Manage multi-line phone systems to answer inquiries, provide information, and direct calls efficiently.
- Verify patient insurance details, process payments, and handle billing procedures accurately.
- Maintain organized electronic medical records (EMRs) and ensure all documentation complies with privacy regulations.
- Assist with patient check-in and check-out processes, including updating medical histories and collecting necessary forms.




- Coordinate communication between patients and dental providers regarding treatment plans or follow-up care.
- Support the dental team by managing front desk operations, including handling correspondence and office supplies.

Experience

- Prior experience as a dental receptionist or in a medical office setting is highly preferred.
- Familiarity with dental practice management software.
- Solid knowledge of medical terminology helps facilitate clear communication with patients and staff.
- Proven ability to manage multi-line phone systems with professionalism and courtesy.
- Demonstrated experience working with electronic medical records (EMRs) ensures accurate documentation.
- Office experience in a fast-paced environment is beneficial for adapting quickly to workflow demands.
- Excellent organizational skills combined with a positive attitude are essential for success in this role.

Join us to be part of a passionate team dedicated to delivering outstanding patient care while enjoying a supportive work environment that values your contributions!

Expected hours: 35.0 – 45.0 per week

Work Location: In person

📌 Patient Care Coordinator / Dental Receptionist (Cambridge)
🏢 Endodontic Care Cambridge
📍 Cambridge