Dining Services Manager

The Empire – North Bay's Landmark Retirement Residence

At The Empire, we believe that dining is much more than a meal—it's an experience. Every breakfast, lunch and dinner is an opportunity to create meaningful connections, brighten someone's day and make our residents feel truly at home.

We are looking for an enthusiastic, service-driven Dining Services Manager to lead our dining room team and help deliver an exceptional hospitality experience every day. This is an exciting leadership opportunity for someone who is passionate about customer service, enjoys developing people, and takes pride in creating a warm, welcoming environment where residents, families and guests always feel valued.

Working closely with the Executive Chef and leadership team, the Dining Services Manager oversees the daily operation of the dining room, ensuring every meal service is organized, efficient and resident focused. The successful candidate will lead by example, coach and mentor the dining services team, and foster a culture built on professionalism, teamwork and service excellence.

If you're an energetic leader who enjoys building strong teams, creating memorable experiences and making a difference in the lives of seniors, we'd love to hear from you.

Key Responsibilities

- Lead the daily operation of the dining room, ensuring exceptional hospitality and resident satisfaction.
- Inspire, coach and support the dining services team while fostering a positive, respectful and accountable workplace.
- Promote a culture of service excellence that reflects The Empire's mission and values.
- Assist with recruitment, orientation, scheduling, coaching and performance management.
- Ensure the dining room is welcoming, organized and maintained to the highest standards of cleanliness and presentation.




- Respond promptly and professionally to resident, family and guest feedback while continually looking for ways to enhance the dining experience.
- Work collaboratively with the Executive Chef and leadership team to support continuous improvement and exceptional resident service.
- Ensure compliance with food safety, infection prevention, workplace health and safety, and organizational policies.
- Participate in leadership meetings and the Manager on Duty weekend rotation to support the overall operation of the residence.

Qualifications

- Leadership or supervisory experience in hospitality, food service, retirement living or a related customer service workplace.
- Demonstrated ability to lead, coach and develop high-performing teams.
- Exceptional customer service, communication and interpersonal skills.
- Strong organizational, problem-solving and time management abilities.
- Smart Serve Certification.
- Safe Food Handling Certificate.
- Successful Police Vulnerable Sector Check.
- Ability to work flexible hours, including weekends and holidays as required.
- Experience working with seniors is considered an asset.
- Bilingualism is considered an asset.

Join a team that believes great dining creates great moments. If you're ready to lead with energy, compassion and professionalism while making a meaningful difference in the lives of seniors, we'd love to hear from you.

Please forward your resume to:

Darla Bates, Executive Director [email protected]

The Empire welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This position is to fill an existing vacancy. AI will not be used to screen, assess, or select applicants.

Pay: From $55,000.00 per year

Benefits:

- Dental care
- Extended health care
- RRSP match
- Vision care

Work Location: In person

📌 Dining Services Manager (North Bay)
🏢 Empire Living Centre
📍 North Bay