Part-Time Lead Follow-Up & Membership Sales Coordinator

20 Hours per Week | Flexible Schedule | Some Work-from-Home Flexibility

We are a growing fitness company looking for a reliable, energetic, and highly organized Lead Follow-Up & Membership Sales Coordinator to join our team on a part-time basis.

This is an important role in our business. We generate a steady flow of people interested in our gyms, memberships, and personal training programs, and we need someone who can make sure every lead is contacted, followed up with, and given the opportunity to book an appointment and come into one of our locations.

The Role

You will be responsible for managing and following up with incoming leads across our fitness locations.

Your day will primarily involve:

- Calling new leads quickly after they inquire
- Texting leads and maintaining ongoing conversations
- Following up consistently with people who haven’t responded
- Booking appointments and gym tours
- Helping prospective members understand our membership options
- Helping convert leads into new memberships
- Booking personal training consultations and appointments
- Following up with people who have visited but haven’t yet joined
- Re-engaging older leads and opportunities
- Keeping accurate notes and updating lead statuses in our CRM
- Working closely with our club managers and sales teams
- Making sure leads don’t get forgotten or fall through the cracks

Texting is a major part of this position. We are looking for someone who understands how to communicate naturally through text and can keep conversations moving toward an appointment or sale.

Schedule

This is a regular 20-hour-per-week position.





We care more about results and responsiveness than having someone sitting at a desk for four consecutive hours every day.

There is flexibility in how some of the hours are structured, including the ability to work from home for portions of the role.

For example, this could be a excellent fit for someone who wants to work a few hours during the school day and then complete additional follow-up calls or texts in the early evening.

Some evening availability is important because evenings are one of the best times to reach prospective members.

There may also be occasional requirements to work from or visit one of our fitness locations.

Who We’re Looking For

The right person is someone who is:

- Extremely comfortable talking to people on the phone
- Friendly, confident, and personable
- Persistent without being pushy
- Comfortable asking for an appointment or sale
- Very comfortable communicating through text
- Organized and disciplined with follow-up
- Able to manage a large number of conversations at once
- Comfortable working independently
- Reliable and accountable for their numbers
- Comfortable using a CRM and learning new software
- Motivated by achieving goals and helping grow the business

Previous experience in sales, customer service, fitness, hospitality, appointment setting, inside sales, or lead follow-up would be an asset.

Fitness industry experience is helpful but not required. We can teach the products and memberships.



The ability to communicate well, build rapport, stay organized, and consistently follow up is more important.

How Success Will Be Measured

This is a results-oriented position. Some of the key things we’ll track include:

- Speed of contacting new leads
- Number of calls and follow-ups completed
- Text conversations and response rates
- Appointments booked
- Appointment show rates
- Membership sales
- Personal training consultations booked
- Lead-to-sale conversion

Why This Role May Be a Great Fit

This position offers an unusual combination of consistent part-time hours and schedule flexibility.

It may be particularly attractive to someone looking to return to the workforce, a parent looking for meaningful work around family commitments, or an experienced sales/customer-service professional who doesn’t want a traditional full-time schedule.

You’ll have the flexibility to manage portions of the role remotely while still being an important part of a growing fitness organization.

Hours: Approximately 20 hours per weekSchedule: Flexible, with some evening availability requiredLocation: Hybrid – combination of remote work and in-club availability as requiredPosition Type: Permanent Part-Time

To Apply

Please send us your resume along with a short note telling us about yourself and why you think you’d be good at speaking with prospective members, following up with leads, and booking appointments.

We’re especially interested in hearing from people who genuinely enjoy talking to people and aren’t afraid to pick up the phone.

Pay: $20.00-$28.00 per hour

Benefits:

- Dental care

Work Location: Hybrid remote in Surrey, BC V3W 3M8

📌 Telephone Sales (Canada)
🏢 Flex Fitness Health & Wellness Centre
📍 Canada