We are looking for a talented individual to join our friendly and dynamic team as an Account Manager! Our Toronto-based tech company offers innovative SAAS solutions to a rapidly growing customer base worldwide.
Recruiting experience is a must!
French bi-lingual is an asset.
Vacation: 3 weeks
Flex hours with 2-3 office days per week.
What You’ll Do:
- Oversee the optimal implementation of our goods and services package in a way that will most delight the customer
- Reporting to the Sr. Account Manager, you’ll work with a multi-disciplinary team involving training, implementation, and technical support to deploy new customers, and ensure that the needs of existing customers are met
- Work closely with the product manager and development team to ensure that the product roadmap is aligned with customer needs and expectations
- Responsible for helping to maintain a continuing education program for the customers (processes/training/materials/etc.). The product is evolving, and customers need to be aware of the availability and use-case of new features.
- Some training may be required in a pinch, but the main involvement will be to manage trainers
- Work with Sr. Account Manager to ensure customer renewals towards the end of their contract
Skills:
- EXCELLENT communicator and ‘people-person’ is critical to the success of this role
- “Tech-savvy” aka confident in your ability to pick-up new software quickly
- Out-of-the-box thinker that can come up with alternative solutions to roadblocks effectively
- Multi-tasking while remaining meticulously organized is absolutely essential
We operate in a work-hard, play-hard environment and are eager to welcome a current team member into our exciting group.
We will reach-out should the fit appear to be right. We’re looking forward to meeting you!
Job Type: Full-time
Salary: $70,000.00 per year
Job Types: Permanent, Full-time
Pay: $70,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- On-site gym
- On-site parking
- Paid time off
- Work from home