Job Summary

The Desktop Support Analyst – Software Distribution Operations (SDO) will be responsible for the deployment, distribution, and maintenance of software, operating system updates, and security patches across enterprise endpoints. This role focuses on ensuring software is packaged, tested, deployed, and maintained in accordance with organizational standards while supporting endpoint compliance, operational stability, and a seamless end-user experience.

Key Responsibilities

Execute enterprise-wide software deployments, operating system updates, and security patch distribution using enterprise endpoint management tools.

Monitor and manage software deployment and patching activities to ensure successful installation and compliance across Windows endpoints.

Troubleshoot and remediate failed software installations, patch deployments, and endpoint configuration issues.

Coordinate software release schedules and deployment activities with infrastructure, security, and application support teams.

Validate software packages and deployment readiness prior to production release.

Support application lifecycle management, including software installation, upgrades, removals, and version control.

Perform endpoint health checks and ensure devices meet corporate security and compliance standards.

Support desktop provisioning, imaging, hardware refreshes, and device replacement initiatives.

Maintain accurate deployment documentation, technical procedures, and operational records.

Respond to deployment-related incidents and service requests while providing Level 2 desktop support when required.





Participate in after-hours deployment windows and scheduled maintenance activities as needed.

Required Qualifications:

3+ years of experience supporting Software Distribution Operations (SDO), desktop engineering, or enterprise endpoint management.

Hands-on experience deploying software and security patches in large enterprise environments.

Experience with Microsoft Configuration Manager (MECM/SCCM), Microsoft Intune, Windows Autopilot, or equivalent endpoint management platforms.

Robust knowledge of Windows 10/11 administration and enterprise desktop support.

Experience with software packaging, deployment validation, and patch compliance reporting.

Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and Microsoft 365.

Experience using ServiceNow or another enterprise ITSM platform.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication skills with the ability to work effectively across technical and business teams.

Preferred Qualifications:

Experience supporting enterprise Software Distribution Operations (SDO) teams within a large corporate environment.

Knowledge of Microsoft Defender for Endpoint and endpoint compliance management.

Experience with PowerShell scripting for deployment automation and endpoint administration.

Familiarity with application packaging technologies such as PSADT, MSI, MSIX, or App-V.

ITIL Foundation or Microsoft Endpoint Administrator certification is considered an asset.

Pay: $30.00-$40.00 per hour

Work Location: Remote

📌 Desktop Support Analyst (Vancouver)
🏢 Dacaro Software Services
📍 Vancouver