L2 Application Support Developer – Java

Location: Canada – Remote
Experience: 5+ Years
Language: French & English – Bilingual proficiency mandatory
Employment Type: Full-Time

Work Location: Remote – Canada

Role Overview

We are looking for an experienced L2 Application Support Developer with robust Java development, debugging, and production-support skills to support business-critical enterprise applications.

The ideal candidate will have 5+ years of experience in application/production support, hands-on Java expertise, strong troubleshooting capabilities, and the ability to communicate effectively in both French and English.

Key Responsibilities

- Provide L2 application and production support for Java-based enterprise applications.
- Investigate and resolve complex incidents escalated from L1 support.
- Perform code-level debugging, troubleshooting, and defect analysis using Java.
- Analyze application logs, exceptions, APIs, integrations, and system errors.
- Identify root causes and provide permanent fixes or technical recommendations.
- Troubleshoot database and data-related issues using SQL.
- Monitor application health, services, batch jobs, APIs, and system alerts.
- Support production deployments, patches, configuration changes, and release activities.
- Perform Root Cause Analysis (RCA) for recurring and critical production incidents.
- Work closely with L1/L3 support, development, DevOps, infrastructure, database, and business teams.
- Manage incidents and service requests within defined SLA timelines.
- Create scripts or technical solutions to automate repetitive support activities.
- Maintain technical documentation, troubleshooting guides, incident records,



and knowledge-base articles.
- Communicate incidents, impact, status, and resolutions clearly to stakeholders in French and English.

Required Skills

- 5+ years of experience in Application Support, Production Support, Java Development, or similar technical roles.
- Strong hands-on experience with Java / J2EE.
- Experience with Spring / Spring Boot.
- Strong debugging and code-level troubleshooting skills.
- Good knowledge of SQL and relational databases.
- Strong understanding of REST APIs, web services, and application integrations.
- Experience working with Linux/Unix environments.
- Experience analyzing application/server logs and production issues.
- Familiarity with monitoring and logging tools.
- Experience with ServiceNow, Jira, or similar incident-management platforms.
- Understanding of ITIL, Incident, Problem, Change, and Release Management processes.
- Ability to independently handle complex production issues in a remote environment.

Mandatory Language Requirement

Bilingual proficiency in French and English is mandatory.

Candidates must be comfortable communicating with technical teams, business users, and stakeholders in both languages, verbally and in writing.

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
- Experience with microservices architecture.
- Exposure to AWS, Azure, or GCP.
- Knowledge of CI/CD and DevOps environments.
- Experience supporting high-availability or enterprise-scale applications.
- Familiarity with application performance monitoring and centralized logging tools.

Pay: $56,451.02-$155,450.45 per year

Work Location: Remote

📌 Support Developer- Java (Canada)
🏢 Showman Sphere
📍 Canada