Brilliance Music Academy / Winter Music Studio is looking for a reliable and detail-oriented part-time Customer Service & Operations Assistant to support our students, families, teachers, and daily studio operations.

The role involves communicating with families and teachers, maintaining student and scheduling records, following up on inquiries and outstanding tasks, and supporting day-to-day administrative work. Training will be provided for our internal systems.

Key Responsibilities

- Respond to parent and student inquiries by email, WeChat, WhatsApp, and phone.
- Communicate clearly and professionally with students, families, and teachers.
- Maintain accurate student, scheduling, cancellation, make-up lesson, waiting-list, and task records.
- Follow up on inquiries, trial lessons, outstanding tasks, and other customer-service matters.
- Assist with lesson scheduling and schedule changes.
- Maintain book inventory, reservations, and payment records.
- Use My Music Staff and the studio internal Customer Service Workspace for daily operations.
- Support basic social media tasks when needed, such as posting prepared content to WeChat, RedNote, Instagram, or YouTube.
- Complete handover notes and clearly record unfinished tasks for the next staff member.

Qualifications

- Strong customer service and interpersonal skills.
- Clear verbal and written communication skills.




- Solid attention to detail and ability to follow established procedures.
- Good organizational and problem-solving skills.
- Comfortable learning and using online administrative systems.
- Familiarity with Microsoft Word, Excel, Google Workspace, email, WeChat, and WhatsApp.
- Mandarin or Cantonese is an asset.
- Previous customer service, administrative, reception, education, or studio experience is preferred.
- Postsecondary education completed or in progress is preferred.
- Ability to work independently and keep accurate records.
- Reliable and able to follow through on tasks that may continue across multiple shifts.

Schedule

Part-time position. Applicants must be available for the following regular shifts:

- Tuesday: 3:30–8:00 p.m.
- Friday: 3:30–8:00 p.m.
- Saturday: 1:00–7:00 p.m.

Some flexibility may occasionally be required.

Please directly apply to this position.

Pay: $19.00-$22.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

- On-site parking

Application question(s):

- Are you regularly available Tuesday 3:30–8:00 p.m., Friday 3:30–8:00 p.m., and Saturday 1:00–7:00 p.m.?
- Please list the dates and times you prefer for the interview.

Language:

- Mandarin or Cantonese (required)

Work Location: In person

📌 Part-Time Customer Service & Operations Assistant (Richmond Hill)
🏢 Brilliance Music Academy
📍 Richmond Hill