About Our Store

The UPS Store is a thriving, independently owned and family operated business that has proudly served the central and west Richmond community for over 20 years. We are a dynamic, one-stop shop providing essential services to local businesses and residents, including:

- Shipping & Packaging (UPS, DHL, etc.)
- Qualified Printing & Finishing
- Secure Mailbox Rentals
- Passport Photos & Business Solutions

The Role: Customer Service Associate

We are seeking a reliable and customer-focused individual who thrives in fast-paced, high-volume and multitasking environments. If you are comfortable using office technology and are dedicated to providing outstanding service, we want to hear from you!

Key Responsibilities & Daily Tasks

The role is diverse and hands-on, requiring attention to detail and efficiency:

- Exceptional Customer Service: Welcome customers, assess their needs quickly, and provide expert advice on all our services (shipping, printing, mailbox and other business solutions).
- Courier Shipping Operations: Accurately receive, process, and track courier packages (UPS, DHL, etc.). This includes professional and secure packing of items following established standards.
- Print Services: Manage the entire printing lifecycle from setting up and adjusting files to operating copiers, printers, fax machines and finishing equipment (binding, laminating).
- Mailbox Management: Accurately receive, sort and securely distribute mail and packages to customer mailboxes.
- Passport Photos: Taking passport and visa related photos and using dedicated software for processing.
- Sales & Finance: Process all sales transactions efficiently using the POS system (cash, debit/credit, cheque).



Perform accurate daily cash and sales reconciliation (end-of-day close).
- Store Maintenance: Maintain a clean, professional and organized workspace at all times.

The most successful candidates possess the following traits:

- Service Excellence: Highly customer-focused, proactive and committed to ensuring customer satisfaction.
- Reliability: Honest, self-motivated and capable of working independently with minimal supervision.
- Adaptability: A quick learner with a professional, mature demeanor and a positive, "can-do" attitude.
- Physical Capacity: Able to stand for extended periods (up to 8 hours per day) and capable of lifting up to 50 lbs (with assistance).

Required Qualifications

- Technology Proficiency:
- Basic proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Familiarity with web browsers (Chrome, Edge, Firefox) and mobile OS (iOS and Android).
- Experience: Previous experience in a retail, customer service, or fast-paced transactional environment is preferred.

Preferred Qualifications (Bonus Points!)

- Graphic design experience (e.g., Adobe Suite familiarity).
- Bilingual proficiency: Ability to fluently speak and/or write Mandarin.

Position Details

- Job Type: 1 full-time, permanent
- Hours: Approximately 30 hours per week
- Shifts will fall within the store operating hours: Monday to Saturday, 9:00 a.m. – 6:30 p.m. (schedule subject to change based on business needs)

How to Apply

If you are ready to join a long-standing local business, please submit your resume and cover letter.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Previous applicants need not apply.

Pay: $19.00-$25.00 per hour

Work Location: In person

📌 Customer Service Associate (Richmond)
🏢 The ups store
📍 Richmond