Paramount Power Systems Ltd. designs, sources, assembles and sell generators for the commercial/industrial/institutional market in Canada for over 25 years. Our sister company Ronnie’s Generator Service Ltd. has been servicing generators in the field for more than 40 years. Our success comes from our diverse and talented team. As we continue to experience a period of growth, our company is excited to welcome new team members that share our passion for success and provide the best life safety equipment/backup generators to the marketplace.

We are currently seeking a candidate for the following vacancy:

Sales & Service Associate (Full Time, Permanent)

Location: Sudbury, Ontario

In this job position, the candidate will perform the following job duties:

- Scheduling customer contracted maintenance work (PM, PMO, Monthly, Weekly, LBT)
- Ensure work orders are opened and closed on a timely basis and coded as warranty when applicable to properly support the Warranty Coordinator and Service Technicians in field and to increase productivity.
- Quoting and Scheduling Repairs - Ensure that all recommended generator repairs are quoted by the Regional Business Development Manager – Central Ontario prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner.
- Prepare quotes for Rentals and Service Agreements including follow-up to meet targets.
- Ensure accurately completed proposals and prepare responses to ensure profitable service agreements.
- Responsible for maintaining updated customer information in ERP systems.
- Responsible for monitoring follow ups on both renewals and estimates/quotes using all modes of communication until a customer decision has been finalized.
- Maintain and ensure all contract quotes are generated via ERP system and assist customers with new maintenance contract requests.
- Provide clients with clarifications and justifying service estimates/quotes within the service requirements of what is included and detailing what will not be included in the service quote/estimate.
- Coordinate and execute generator rentals.




- Dispatch Service Technicians to perform service repair and or maintenance work including emergency customer calls while minimizing windshield time and maximizing productivity and by way of efficient scheduling.
- Proactively communicate to customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply.
- Ensure that any noteworthy information from a work order is relayed to the Technician e.g., parts required, cable lengths, number of Technicians required for execution, or any other special requirements are documented accurately for future reference.
- Responsible for answering and directing all incoming calls.
- Acknowledge all incoming customer orders by phone and or email to ensure same day turnaround on received orders and advise customers on delivery.
- Source and procure various generator components via catalogues, calling vendors, OEM dealers or Head Office part department and provide ETA on all orders once sourced.
- Source and procure parts needed for all MCC (Motor Control Center) calls and assign to the work orders.
- Assure all dangerous goods, check out & in and packing slips are accurately completed.
- Communicate with customers, internal or external, on delayed deliveries.
- Responsible for returning parts in a timely and accurate manner when required.
- Work towards resolution of customer complaints and disputes with the assistance from the Regional Business Development Manager – Central Ontario
- Set up Vendors in ERP system
- Monitor and maintain inventory levels for the branch.
- Provide operations and administrative support
- Photocopy and file documentation in an accurate manner.
- Provide shipping, receiving and warehouse support as needed.
- Adhere to all safety practices and regulations, including the proper use of personal protective equipment (PPE).
- Maintain clean work environment.
- Other duties as assigned.

The successful candidate will also obtain the following qualifications & skills for this position:





- Construction Estimate or Construction Management Certificate or similar educational background.
- Experience with ERP systems. Experience with Excellent Plains/FieldBoss/BigChange/SAP is an asset.
- 4+ years experience in similar role.
- Experience with generators is an asset.
- Awareness of TSSA, CSA rules and regulations is an asset.
- Attention to detail and time management skills.
- Strong analytical and problem-solving skills, with a focus on quality and efficiency.
- Excellent communication and interpersonal skills.
- Outstanding business acumen with an ability to work with all levels of the organization.
- Go-getter attitude equipped with a specialty in and building & maintaining long-term relationships with customers and suppliers.
- Goal-oriented, energetically focusing efforts on meeting priority objectives.
- Proven skills at establishing and building key business partnerships both externally to drive revenue and internally to optimize effectiveness and efficiency.
- Must hold a valid G Class driver’s license with access to reliable transportation.
- Willing to travel.
- Excellent mathematical aptitude.
- Strong organizational skills.
- Ability to work collaboratively with team members.
- Reliable; excellent punctuality.
- Ability to meet deadlines.
- Ability to work in a fast-paced environment.
- Proficient with Excel, Word and Outlook software.
- Proficiency in English, both written and verbal.

Paramount Power Systems Ltd. and Ronnie’s Generator Service Ltd. is an equal opportunity employer. Our Company is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

We thank all applicants; however, only selected candidates will be contacted for an interview.

Pay: From $65,000.00 per year

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Application question(s):

- What are your salary expectations for this job role?

Work Location: In person

📌 Service & Sales Associate (Canada)
🏢 Paramount Power Systems
📍 Canada