Mega Courts Pickleball & Tennis is looking for a friendly, organized, and reliable Front Desk Representative to join our growing team. This is a key guest-facing role ideal for someone who thrives in a fast-paced, community-focused sports environment and enjoys keeping operations running smoothly while delivering outstanding customer service.
Position Overview
As our Front Desk Rep, you will be the welcoming face of the facility while supporting daily operations, and member services. You will help ensure an exceptional guest experience, and a well-organized, efficient front desk.
Key Responsibilities
- Provide exceptional customer service by greeting and assisting all guests in person and over the phone
- Manage guest check-ins and bookings using the CourtReserve scheduling system
- Support daily front desk operations, including sales, concessions, and pro shop transactions.
- Help manage bookings for courts.
- Handle incoming calls and guest inquiries professionally and efficiently
- Maintain a clean, organized, and welcoming lobby and front-of-house space
- Ensure facility standards are upheld, including cleanliness of common areas and change rooms
- Enforce facility policies (including proper footwear and booking procedures)
Skills & Qualifications
- Strong customer service skills with a friendly, professional demeanor
- Excellent communication skills—both in person and on the phone
- Solid computer skills and comfort learning new software (CourtReserve experience an asset)
- Highly organized and detail-oriented, able to multitask in a busy environment
- Knowledge of Tennis and or Pickleball is an asset
- POS experience an asset
- Reliable and flexible availability to work shifts within facility hours (7:00 AM – 11:00 PM). Need to be available for weekend shifts.
Why Work at Mega Courts
- Complimentary pickleball & tennis membership (exclusions apply)
- Fun, active, and community-focused workplace
- Supportive team environment with on-the-job training
- Opportunity to grow into increased leadership responsibilities
How to Apply
Please submit your resume along with a brief cover letter outlining your relevant experience and availability.