This is a 12 month fixed term employee contract. This posting reflects an existing vacancy. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.

We’re 50|50 tech and marketing, partner-led, and first to move. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Director for our North American In-House function, you will take full operational ownership of our embedded account portfolio in Toronto and across North America.

You will provide day-to-day leadership across recruitment, onboarding, client servicing, commercial administration, reporting and employee support, working closely with the Client Partner and delivery teams. Protect existing revenue through proactive management of client SOWs, POs, team backfills, and contract renewals/extensions. Maintain tight commercial discipline with consistent reporting, forecasting, and portfolio governance.

Serve as the primary operational anchor for key clients across North America, driving day-to-day engagement, enhancing client experience, and ensuring rapid issue resolution. Partner with leadership to establish clear ownership, aligned workflows, and scalable operational structures capable of supporting regional and global expansion. Handle all operational and administrative mechanics,



ensuring seamless delivery while identifying organic growth signals within current accounts.

Proven track record within a digital agency or consultancy Strong understanding of resource management, forecasting, SOW structuring, and revenue protection through proactive renewal management.

Experience building, embedding, or managing dedicated agency teams inside client organizations across multiple markets. Exceptional relationship-building skills with a track record of driving cross-functional alignment, managing embedded talent, and resolving client delivery friction quickly. A flexible hybrid working policy to enjoy the best of both worlds.

Early Finish

Fridays, kickstart your weekend early with alternating early-finish Fridays. 15 days paid holiday annually, increasing with length of service (plus Public Holidays). Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders. Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.

Refreshments are provided in the office all week. Enhanced family friendly policies to support parents.



Learning and Development, continuous growth opportunities through internal training, and “inspirational talks” guest speakers.

Buddy

Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. Global DEPT® Cares Month , an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

The anticipated annual salary range for this position is $90,000 – $100,000 CAD. We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting rapid, and moving further because standing still just is not in our DNA.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure : At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. DIVERSITY, EQUITY & INCLUSION We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Be part of our digital future

📌 Account Director (12 month FTC) (Toronto)
🏢 Dept Holding
📍 Toronto