Join to apply for the Customer Success Account Manager role at Tulip Join to apply for the Customer Success Account Manager role at Tulip We are driven to disrupt an entire industry and enable one of the world's largest job markets. Tulip has built a retail mobile software platform that empowers leading retailers such as Mulberry, Chanel, Saks Fifth Avenue, Kate Spade, Coach, and Michael Kors to give mobile devices to their store associates so they can elevate service, sell more and provide a personalized experience. Right now, we are adding a Customer Success Account Manager to the team.

You will serve as the subject matter expert for Tulip customer sales cycles. This is a fast-paced, highly-visible, client-facing role that provides the opportunity to use a versatile set of skills and make a big impact on the future of Tulip Retail. Drive the existing client sales process from identification of upsell opportunities to the close of business while communicating a client-specific value proposition and gaining the confidence of the client’s senior operating executives.

Own the customer renewal process, driving for increased contract value Understand a retail or brand merchant’s store, digital marketing, and IT organization while being able to articulate solution recommendations in a retail industry-focused language. Execute a client sales process that moves a customer through the traditional software sales cycle Developing tailored value propositions and compelling reasons for the customer to select Tulip solutions. Manage multiple sales cycles to ensure overachievement of quota Networking with existing customer and partner relationships 5+ years previous experience in enterprise customer success or sales. ~ Prior experience selling software to retail or retail domain knowledge is a must for this role. ~ Proven customer relationship building skills and an executive presence. ~ Ability to work collaboratively as part of a small yet high performance team.





Embraced remote culture! Work remotely, permanently, and full-time. A “workcation” benefit that’ll let you work reduced hours in order to extend your vacations An excellent healthcare plan with no wait time, paid parental leave, and corporate gym rates.

From the most senior to the newest team member, we give you access to decision makers and career-building work. We prioritize diversity, inclusion, and building a community. We believe in investing in our people, building positive relationships with our customers, and treating our work like our craft.

It's a chance to step up to solving complex technical problems and develop a deeper understanding of the retail world while being part of a niche startup style company. Inspired, passionate, and committed people helped make us the successful company we are today. We believe we can build a great company that changes the technical space while simultaneously giving back to society and the community.

Tulip

Retail is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of Tulip Retail.

Tulip

Retail welcomes and encourages applications from people with disabilities. Accommodations are available by request for candidates taking part in all aspects of the selection process. Seniority level Mid-Senior level Employment type Full time Job function Sales and Business Development Industries IT Services and IT Consulting Get notified about new Account Manager jobs in Canada .

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📌 Account Manager / Customer Success Manager (Remote) (Montreal)
🏢 Tulip
📍 Montreal