CarltonOneis a global B2B technology leader,and part of the Goldman Sachs portfolio,helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal. Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs.

Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year.

The Client Success Account

Coordinator will be an integral part of our Client Success team. This role will support the Client Success Managers (CSM) in the strategic implementation and execution of client initiatives to help clients meet their program goals, as well as new program launches. They will also support the day-to-day management of the rewards platform and queries to ensure happy clients.

This role also plays a critical operational function, supporting high-volume, detail-sensitive program activities that carry financial and client impact.

Customer Service

Oriented– The ability to demonstrate concern for satisfying customers. Support CSM’s to implement, launch, and manage new programs without errors including; member data management, module configuration, training manuals, certifications, awards, trophy cases, serial cards, games,



and leaderboards where applicable Serve as first level client support by successfully resolving ticket-based queries on program creations and change requests, and escalate unresolvable issues as required to the CSM Provide day to day first level program management support by working with CSM & clients (as required) to manage feature requests, generate scheduled and ad-hoc reports, and answer queries, within the established Company & Client SLAs Support the CarltonOne Engagement team on various projects or with ad-hoc reporting and/or administrative needs Communicate any bottle necks or training deficits to the CSM as required Provide feedback to CSM’s on how to streamline processes and standards in order to increase service levels Detail oriented with the ability to manage multiple projects simultaneously across various departments Excellent working knowledge of Microsoft Office Applications - Power Point, Word, Excel Competitive salary and perks package. ~ Health, dental, and vision coverage. ~3 weeks’ vacation plus personal days. ~ Convenient office location close to public transit. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application. This posting represents an active vacancy for which we are currently hiring.

Artificial

Intelligence (AI) may be used in the hiring process for this role. #

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