Boost customer satisfaction with Advantage Restaurant Supply in Niagara Falls as a Customer Service Agent. This role involves direct customer interaction and issue resolution. As a full-time Customer Care Professional, you will engage with customers, providing vital product and service information while managing their inquiries effectively.
Your responsibilities will include order follow-ups, issue resolution, and coordination with project management and service techs to ensure smooth operations. Accuracy and proactive communication will be key in your daily activities. Key Responsibilities:
- Manage inbound customer inquiries with care
- Offer clear product and service insights to clients
- Oversee order placement and modifications
- Collaborate with teams to resolve service issues
- Keep detailed records of customer interactions Requirements:
- Strong background in customer service roles
- Exceptional communication and active listening skills
- Ability to analyze and resolve customer issues
- Skillful with CRM systems and computer tools
- Qualified and reliable team player Help shape the customer service landscape at Advantage Restaurant Supply in Niagara Falls.