Step into the role of Analyst for Application Services at Brookfield in Toronto. Be a key player in the Business Application Services team, providing first-class support for our ERP systems.
Your role will involve troubleshooting issues, maintaining application settings, and enhancing user documentation. This collaborative workplace focuses on efficiency and automation, requiring a detail-oriented individual who is adept at managing multiple requests. You'll work across diverse business sectors, ensuring operational excellence in real estate applications.
Key Responsibilities: • Investigate and resolve incidents within defined SLAs • Maintain application settings and perform necessary updates • Document processes and create user guides • Analyze issues and propose preventative measures • Build and manage insightful reports and queries
Requirements: • Bachelor's degree in Computer Science or similar • 1-2 years of relevant experience in business applications • Knowledge of ITIL processes and ServiceNow • Excellent communication and customer service skills • Basic SQL knowledge and experience with APIs preferred
Join Brookfield in making impactful contributions to our innovative real estate solutions.