Qualifications

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Lush North America creates fresh and handmade cosmetics with a focus on fair trade sourcing, sustainable communities, and charitable efforts through our Charity Pot Program. This role supports store leadership and delivers a high-quality customer and staff experience in Lush shops across Canada and the US.

We Offer:

- A fun and funky store atmosphere where individualism is encouraged
- A 50% discount off all products
- An unconventional retail structure that supports entrepreneurial spirit
- Growth opportunities as Lush promotes from within

Role Overview

As Assistant Store Manager (ASM), you bring Lush leadership practices to all interactions with customers, staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager and acts as second-in-command to drive customer experience, staff engagement, shop operational excellence, and achievement of sales goals.

Responsibilities

- Customer Service: collaborate with the team to exceed daily sales goals and provide a unique, inclusive experience that makes every visitor feel welcome and heard.
- Brand Education: educate customers and staff on brand values and our stance on animal testing, ethics, and packaging; engage with the community to drive traffic.
- Product Knowledge: deepen product knowledge and provide informed recommendations.
- Driving Sales: understand metrics, budgets, and reports and influence them through on-floor actions.
- Lead Fearlessly: support the team on the sales floor, remove obstacles, problem-solve, and motivate to meet targets.
- Grow Talent: own personal development, seek feedback, and coach and develop team members.
- Be Real: communicate needs and feedback and adapt to business requirements.
- Live with Purpose: inspire and connect the team with brand values and customer relationships.
- Recruitment and Selection: assist in staffing with active networking,



hiring, and succession planning.
- Staff Development: collaborate on plans to improve engagement, retention, performance, and DEIB practices.

Operational Excellence

- Policies and Procedures: support adherence to opening/closing standards, product integrity, respectful workplace, health and safety, and daily communications.
- Stock and Inventory: assist with inventory processes, rotation, and ordering to maintain product availability within budget.
- Visuals and Merchandising: support a clean, organized store and adherence to visual standards to drive sales.
- Scheduling, Time and Attendance: ensure appropriate staffing levels, manage breaks, and maintain payroll accuracy.

Qualifications

Required:

- 1-3 years managing or supervising in a retail environment
- Excellent listening and communication skills
- Excellent analytical, critical thinking and troubleshooting skills
- Excellent organization and time management
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty, and ethical business
- Ability to work flexible hours including holidays, evenings and weekends

Preferred:

- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching and feedback
- Proficient in Excel, Microsoft Office, and adaptable to other systems
- Basic HR skills in hiring, scheduling, training, and performance management
- Experience in cross-cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages

Equal Chance and Company Values

Lush North America is an equal opportunity employer. We recruit from a variety of sources and are committed to inclusive hiring practices that reflect the diverse communities we serve.

Compensation : $48,500 CAD

Notes : This description focuses on the responsibilities and qualifications for the role. For more information on privacy, EEO statements, and related policy details, refer to official company materials as required.

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