Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community.

Competencies Accountability

Attention to Detail

Communication

Cultural Sensitivity

Problem Solving

Conflict Management

Time Management

Client/Customer Focus Job Duties Use past sales trends to order clothes, merchandise, and school supplies for the store, while creating designs for new clothing and merchandise

Create designs for new clothing and merchandise in conjunction with the Marketing and Online Assistant Manager and Head Manager

Use appropriate software (Illustrator, Photoshop, Canva) to create logos for current items

Oversee all matters related to custom ordering, and follow established processes

Order staff uniforms and merchandise

Schedule all deliveries for the store

Work roughly 2-3 MOD shift’s a week

Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals

Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

Accurately monitor, maintain and report inventories, the flow of products, and weekly orders

Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team

Maintain positive working relationships with relevant suppliers related to all portfolios

Oversee staff to ensure work is being performed according to established standards*

Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals





Coordinate activities with the Head Manager by scheduling work assignments, setting priorities, and delegating work accordingly

Participate as an active member on hiring panels to keep the service adequately staffed

Ensure that all employees comply with company policies, procedures, and ethical standards

Attend and fully participate in all in person and virtual meetings

Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner

Oversee the day-to-day operations, in collaboration with the Head Manager

Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution

Handle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely manner

Exhibit a working knowledge of service staff portfolios

Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise

Ensure that employees adhere to all health and safety regulations

Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual

Complete other duties as assigned Job Requirements Sound analytical thinking, planning, prioritization, and execution skills

Demonstrated time management skills

Ability to identify measures of performance and actions needed to improve or correct performance

Ability to supervise and motivate a team to achieve and exceed their goals

Ability to delegate, set expectations, and monitor progress of all direct reports*

Ability to remain calm and poised in urgent situations Work Conditions Interaction with employees, management, and the public at large

Operation of desktop computer and peripherals

📌 Assistant Manager, TRO Custom Ordering (Kingston)
🏢 Alma Mater Society of Queen's University
📍 Kingston