Location Toronto Employment Type Full time Location Type On-site Department Product Solutions

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more effective, reduce costs, and improve the experience for everyone.

Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Deeply understand our systems, customers, and how they work best together:

How our integrations work with client email, calendar, CRM, and property management systems

Provide excellent, customer-obsessed support to our clients:

Resolve issues by providing empathetic, over-the-top, extra-mile customer service

Advise clients on best practices for configuring and interacting with their AI Assistant

Investigate issues’ root cause and impact using SQL queries, logs, and other data sources

Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact,



and relevant documents that will help prioritize the issue and quickly solve it

Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members

Bachelor's degree in Computer Science or equivalent field

1-3 years of experience in similar role or field

Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus

Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience

Bias towards data-driven decision-making and analytical skills

Experience in a customer-facing role is a plus

Willingness to work in person at our office 5 days a week

Computer Science degree, bootcamp certificate, or equivalent

Experience building projects using low code / no code tools such as Retool

Advanced knowledge of Google Sheets or Excel

Familiarity with DataDog or other similar event-logging software

Familiarity with Postman or other API testing tools

Familiarity with Reporting tools such as Tableau

Experience writing SQL queries

That means that instead of following a playbook, you’ll be writing it. Equity in the company

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office

Unlimited vacation and paid holidays The salary range for this role is $100,000 - $135,000 CAD. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.

📌 Associate Solutions Engineer | Housing at Euro Staffs (Toronto)
🏢 Euro Staffs
📍 Toronto