Automotive Service Advisor / Appointment Coordinator Pay Rate: $20 - 25 per hour Truro Nissan

Truro Nissan is seeking a friendly, organized, and customer-focused individual to join our team as an Automotive Service Advisor / Appointment Coordinator.

This combined position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and can confidently manage customer appointments while supporting the daily operation of a busy automotive service department.

Key Responsibilities

- Answer incoming service calls, emails, and online appointment requests.

- Schedule service appointments according to customer needs, technician availability, and shop capacity.

- Greet customers and provide a professional, welcoming service experience.

- Discuss vehicle concerns and accurately document the customer’s service requests.

- Prepare and open repair orders with complete customer and vehicle information.

- Review recommended maintenance based on the vehicle’s mileage and Nissan service guidelines.

- Explain required repairs, maintenance services, timelines, and estimated costs.

- Obtain customer authorization before additional work is completed.

- Maintain regular communication with customers regarding the status of their vehicles.

- Coordinate with technicians, parts staff, and service management to help keep appointments moving efficiently.

- Review completed repair orders and explain the work performed and related charges.

- Schedule follow-up appointments and contact customers regarding recommended or declined services.





- Assist with appointment confirmations, reminders, customer retention calls, and service campaigns.

- Help maintain accurate customer records in the dealership management system.

- Address customer questions or concerns professionally and involve management when necessary.

- Support the dealership’s customer satisfaction, productivity, and sales goals.

Qualifications

- Previous experience in automotive service, customer service, appointment scheduling, or a dealership environment is an asset.

- Strong communication, listening, and organizational skills.

- A positive attitude and a genuine commitment to excellent customer service.

- Ability to manage multiple priorities in a busy environment.

- Comfortable using computers, telephone systems, email, and scheduling software.

- Ability to explain automotive maintenance and repair information clearly.

- Strong attention to detail and follow-through.

- Valid Nova Scotia driver’s licence.

- Familiarity with Nissan vehicles, dealership management systems, or manufacturer warranty procedures would be considered an asset.

What We Offer

- Competitive compensation based on experience.

- Full-time employment in a professional dealership setting.

- Training and opportunities for career development.

- A supportive, team-oriented workplace.

- Employee pricing and dealership benefits where applicable.

- The opportunity to build long-term relationships with customers in the Truro community.

We are an equal-opportunity employer and welcome applications from all qualified candidates.

📌 Automotive Service Advisor / Appointment Coordinator (Upper Onslow)
🏢 Plaza Kia
📍 Upper Onslow