Join Giatec’s Bedrock team as a Lead Support Engineer, focusing on AI and operational improvements. Ideal for an innovative engineer ready to lead in a technology-driven environment. This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation.
You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline. Mentoring team members will also be a key part of your leadership responsibilities.
Key Responsibilities
- Build and supervise AI agents for issue handling • Own engineering support escalations from customers • Monitor application health and performance metrics • Define and lead on-call support standards • Automate manual processes in CI/CD delivery Requirements:
- 5+ years of relevant engineering experience • Familiarity with AI coding tools and systems • Strong troubleshooting skills across tech environments • Background in monitoring and observability tools • Transparent and effective written communication abilities Shape the future of concrete technologies by enhancing Giatec’s support operations and customer experience.
📌 Bedrock AI Lead Support Engineer (Ottawa)
🏢 Giatec Scientific
📍 Ottawa
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