Advance your career as a Bilingual Senior Analyst with Tangerine, Canada's leading digital bank. Focus on AI Enablement and enhance customer experiences in a team-oriented role. In this pivotal position, you will support the Operations Strategy & Enablement team by executing the AI Enablement roadmap.

Your work will involve gathering requirements, analyzing data, and delivering insights to improve client self-serve experiences. Contributing to a culture of innovation, you will ensure compliance with regulations while empowering your team to achieve their best work.

Key Responsibilities





- Champion a customer-focused culture and deepen client relationships • Document client flows and maintain delivery materials • Analyze AI program performance and consolidate data trends • Monitor KPIs for AI-enabled channels and document metrics • Prepare concise stakeholder communications and presentations Requirements:
- Post-secondary degree or equivalent experience in a related field • 3-5 years in analytics or digital roles, preferably in financial services • Strong analytical skills to interpret complex data • Bilingual proficiency in French and English • Excellent written and verbal communication skills Utilize your analytical skills and bilingual proficiency to enhance customer experiences and lead AI initiatives at Tangerine.

📌 Bilingual Analyst for Channels at Tangerine (Toronto)
🏢 Tangerine Bank
📍 Toronto